Refund policy
Effective Date: 25-05-2025
At Sculptamove, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.
For any return or refund questions, contact us at:
info@sculptamove.com
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return:
-
The item must be unused and in original condition
-
The item must be returned in its original packaging
-
Proof of purchase or order confirmation is required
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return if opened or used.
Sale items and gift cards are non-refundable.
3. Return Process
To start a return, email us at:
Please include:
-
Your order number
-
Reason for return
-
Photos if the item is damaged or defective
Our support team will provide return instructions.
Do not send items back without contacting us first.
4. Return Shipping Costs
Customers are responsible for return shipping costs unless:
-
The item arrived damaged
-
The wrong item was received
-
The item is defective
Original shipping fees are non-refundable.
5. Refunds
Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Processing times may vary depending on your bank or payment provider.
6. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery.
Please include:
-
Your order number
-
Clear photos of the item
-
Photos of the packaging
We will work quickly to resolve the issue.
7. Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please place a new order after your return is approved.
8. Cancellations
Orders may only be canceled within 12 hours after purchase.
After this period, your order may already be processed or shipped.
9. Contact Information
Sculptamove
Email: info@sculptamove.com
Thank you for shopping with Sculptamove.