Shipping policy
Effective Date: 25-05-2025
At Sculptamove, we aim to provide a smooth and reliable shipping experience for all customers worldwide.
If you have any questions regarding your order or shipping status, contact us at:
info@sculptamove.com
1. Order Processing Time
All orders are processed within 1–3 business days after payment is received.
Orders are not processed or shipped on weekends or public holidays.
During high demand periods, processing times may be slightly longer.
2. Shipping Times
Estimated shipping times:
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Netherlands: 5–10 business days
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Europe: 5–12 business days
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United States: 7–14 business days
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International: 7–18 business days
Shipping times are estimates and may vary depending on your location, customs clearance, weather conditions, or carrier delays.
3. Shipping Costs
Shipping costs are calculated at checkout.
We may offer free shipping promotions for selected countries or minimum order values.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number by email.
Please allow 2–5 business days for tracking information to update.
5. Incorrect Address Information
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is provided, Sculptamove is not responsible for lost packages or delivery delays.
6. Lost, Delayed, or Stolen Packages
Once an order has been shipped, delivery is handled by the shipping carrier.
Sculptamove is not responsible for:
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Delayed deliveries caused by carriers
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Lost or stolen packages marked as delivered
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Customs delays
If your package is significantly delayed, contact us and we will do our best to assist you.
7. Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes imposed by your country.
These charges are the responsibility of the customer.
8. Split Shipments
In some cases, items may be shipped separately depending on warehouse availability or product type.
You may receive multiple tracking numbers for one order.
9. Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with:
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Your order number
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Photos of the damaged item
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Photos of the packaging
Email:
info@sculptamove.com
10. Contact Information
Sculptamove
Email: info@sculptamove.com
We appreciate your trust in Sculptamove and will always do our best to deliver your order safely and efficiently.